Some phone manufacturers try to optimize battery usage by restricting the permissions of installed Apps.
Below are some common issues picked up,
The app will not receive Olarm app notifications if the app is open
In the Olarm app, make sure that the Push Notifications is toggled on under Settings
Your phone settings must have Do not disturb turned off
On your phone, enable push notifications for the Olarm app by going to
Settings
Then Apps
Select the Olarm App
Push Notifications
Some newer Android versions have aggressive battery optimization, make sure to set the Olarm app to not be optimized by checking the following settings.
On your phone, check under
Settings
Then look for Battery Optimization, this setting might be in a different location, depending on the Android Version
Tap on Apps
Select the Olarm app and remove it from the list of optimized apps
Check that data/WiFi can run in the background for this app
If you still have any problems, please feel free to contact Olarm Support
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