Olarm App | Security | Knowledge Base

Security
What does the toggle Biometric Auth do?
Biometric Auth is used to prevent unauthorised access to your Olarm devices by using your phones authentication method for verifying your identify. Toggling Biometric Auth will result in the Olarm App using the same authentication method set as ...
What type of biometric authentication does the app use?
The Olarm app will use whichever biometric authentication is set up for your phone. FaceID, fingerprint, passcode and pattern are all accepted. If you have any problems, please feel free to contact Olarm Support Phone: +27 21 009 0911 Email: ...
Why do I need to set up a password if I have biometric authentication enabled for the app?
Olarm highly encourages you to set up a strong password for your Olarm Account, using the minimum requirements below. Lower case letters Uppercase letters Numbers Special characters The password is required to log back into your account when you have ...

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Olarm subscriptions
The basics Olarm devices require an active subscription to work as they contain Olarm-managed SIM cards and consume online services which need to be maintained and paid for. How do I buy an Subscription:. Purchasing an Olarm subscription via the ...
What do the different colour dots mean in the Activity log?
The Olarm activity log provides you with valuable information about current and past area and zone activity. The different colour dots represent the events of the alarm system. General tab Red: Shows the time the alarm system was set to full arm ...
Secondary User Management
Adding a Secondary User The Olarm App support 1 Primary user and 47 additional Secondary users. Note: In order to add secondary users to your Olarm, they will require a Olarm User Account which can be created by tapping on Sign Up in App Add a ...
What does it mean when my Olarm is offline?
An Olarm is offline when it is not successfully connected to the either GSM or WiFi network. For more information about Olarm statuses, please click on the link below to got though the Olarm states article, Olarm States If you have any problems, ...
How do I change the amount of Zones and Areas showing in the Olarm App?
Pease not that only the Primary user of the Olarm is able to make changes to the Olarm. To changes to amount of zones displaying in the Olarm App, follow the steps below: Go to Settings by taping on the 3 lines on the top right corner of the Olarm ...

Security